Public offer

1. General

This document is a public offer under Article 395 of the Civil Code of the Republic of Kazakhstan: an offer by Frnds café to sell prepared food and drinks on the terms below.

You accept the offer by placing an order in any way — a WhatsApp message, a phone call or in person. By ordering, you confirm you have read and agree to these terms.

2. Seller

Frnds café, 25 Sagadat Nurmagambetov Street, Astana. Phone and WhatsApp: +7 707 480 92 15. Open daily from 09:00 to 23:00.

The seller's registration details (company name, BIN) are available on request and shown on the fiscal receipt.

3. Subject

We cook and sell the dishes and drinks from our menu. You can get your order three ways: dine in, pick it up yourself, or have it delivered by Frnds' own couriers.

4. Prices

Prices are listed in the menu on this site in tenge and include all taxes. We keep the site accurate, but the final price and contents of an order are confirmed by our staff when the order is taken.

We may change the menu and prices; changes never affect orders that have already been confirmed.

5. Placing an order

The order, the way you receive it, the address and timing are agreed in WhatsApp or by phone. An order counts as accepted once our staff confirms it and names the total.

The cart on this site is a message draft: it helps put the order together, but the contract arises only after staff confirmation.

6. Payment

Available payment methods are confirmed by our staff when the order is accepted. Receipts are issued in accordance with the legislation of the Republic of Kazakhstan.

7. Delivery

Delivery is handled by Frnds couriers in branded thermal bags. The area, fee and approximate time are agreed when the order is confirmed — they depend on the address and how busy the kitchen is.

If anything goes wrong with your order, message us right away and we'll sort it out.

8. Refunds and claims

Consumer rights are protected by the Law of the Republic of Kazakhstan “On Consumer Rights Protection”. If a dish arrives in poor quality, we will replace it or refund it — message us on WhatsApp or tell the administrator.

Claims are accepted via WhatsApp and by phone at +7 707 480 92 15 during opening hours.

9. Personal data

Data you share when ordering is processed under our privacy policy, published on this site.

10. Other terms

Neither party is liable for failure to perform due to force majeure. Anything not covered here is governed by the legislation of the Republic of Kazakhstan.